At Lexvor Arena, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please review our policy below.

1. Eligibility for Returns

• Items must be returned within 3 days of delivery.

• Products must be in original condition, unused, and in the original packaging.

• Certain items may not be eligible for return, including digital products, opened software, or consumables.

2. How to Initiate a Return

1. Contact our customer support team at [email protected] with your order number and reason for return.

2. Our team will provide instructions and a return authorization if applicable.

3. Pack the item securely and include any original accessories or documentation.

3. Refunds

• Refunds are processed once the returned item is received and inspected.

• Refunds will be issued to the original payment method.

• Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

• Please allow 3 business days for the refund to reflect in your account after processing.

4. Exchanges

• Exchanges are subject to product availability.

• If the requested item is unavailable, a refund may be issued instead.

5. Defective or Damaged Items

• If you receive a defective or damaged product, contact us immediately at [email protected].

• We will arrange for a replacement, repair, or full refund at no additional cost.

6. Shipping for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method to ensure your return reaches us safely.

7. Contact Us

For questions or assistance with returns and refunds at [email protected].